{
  "scope": "Original authored support review exercise; none of these replies is a model output",
  "customer": "Since yesterday’s update, invoice export fails. I need the file for Friday. Should I reinstall?",
  "availableEvidence": [
    "Export failure reported after update; no logs or reproduction supplied",
    "Support policy: initial response within one business day; no promised resolution time",
    "Do not advise destructive changes without an appropriate recovery plan"
  ],
  "drafts": {
    "A": "Sorry about the disruption. The update caused a known export issue. Reinstalling will fix it and you will have the file tomorrow.",
    "B": "Sorry this is blocking your Friday export. The timing may be relevant, but we have not established the cause. Please share the error text and application version; avoid reinstalling until we have checked the recovery options. We aim to respond within one business day, and will confirm the next step after reviewing those details.",
    "C": "We cannot confirm anything. Please provide your full company details, every system log and all previous correspondence. We cannot give advice at this stage."
  },
  "reviewAxes": [
    "Supported cause",
    "Response versus resolution promise",
    "Useful proportionate next step",
    "Preserves stated Friday need",
    "Avoids unsupported destructive advice"
  ]
}